Your Persistent Assistant

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

• Cancellation policy

Web and Graphics Design:

Should you decide that my services are not a match for your needs, all milestones must be met up to that point, plus hourly fees if we are between milestones must be paid up to the time of cancellation immediately. Design will end immediately. Any unfinished pieces will remain with me. Any finished pieces will be turned over to you within ten business days.

Virtual Assistance:

Should you no longer need my services, I ask that you give at least 10 business days notice. There is no cancellation fee but all existing charges must be paid prior to the final day of services.

• Changing your payment plan

Web and Graphics Design:

Every web and graphic design will include milestones. I require 50% paid up front with further payment due at intervals, and final payment due before files will be turned over to the client.

Virtual Assistance:

Yes, I am open to discussion to change the terms based on your needs provided is up to date on previous dates. Please contact me.

• How soon can we get started?

Based on available time and agreement in contract.

• Any hidden fees?

I do not have hidden fees, however cost may change based on the amount of time and effort that go into the project. 

• Pay schedule

Web and Graphics Design:

50% of the project is due before work begins. Each time after that, milestones will be set for further payment. Final payment is due before the final version is delivered to the client.

Virtual Assistance:

I bill 7 days before the next month is due to start. Hours not used do not roll over to the next month. When we are nearing the end of the available hours, you will be informed in order to allow you to determine if you would like to continue the month based on an hourly basis or move up to the next tier of services.

• Privacy and a Non-Disclosure Agreement

Your privacy is guaranteed via Non-Disclosure Agreement. Your information will not be shared barring a legal action forcing me to turn over the information to legal authorities. 

• How can a website help me?

There are many ways to advertise and engage others in your business with social media, advertisements, etc. But only one space belongs to you and that is your website. It is unlikely to ever be taken away, moderated so your posts are removed, etc. Your website is yours. You can say and do what you like with it. A website helps you by creating a space specifically for you. It's like having your own brick and mortar store, or your own house. It belongs to you.

• Web design requirements

Client will pay for all premium themes and plugins, as well as all stock photos, video, and audio. 

Client will supply all content before project begins including copy. 

I do not violate copyright, nor will I plagiarize information, so all will be confirmed original content before being published. 

• What happens after a website is built?

Web and Graphics Design:

Should you decide that my services are not a match for your needs, all milestones must be met up to that point, plus hourly fees if we are between milestones must be paid up to the time of cancellation immediately. Design will end immediately. Any unfinished pieces will remain with me. Any finished pieces will be turned over to you within ten business days.

Virtual Assistance:

Should you no longer need my services, I ask that you give at least 10 business days notice. There is no cancellation fee but all existing charges must be paid prior to the final day of services.

• How long does it take?

Web and Graphics Design:

Length of time is based on complexity of the project. If you would like a website in a week, it can be done but there will be little to no personalization.

Virtual Assistance:

I do not work on weekends or holidays however due date will be determined on discussion with the client and the signing of a contract.

• I'm in a rush

Web and Graphics Design:

I don't create websites in a rush time. If quality is wanted, then the time needed to create it will increase.

Virtual Assistance:

All projects will be completed on the next business day based on availability.